Locked out of your own NIU scooter? We’ll fix that.
We remove the previous owner’s binding from your NIU scooter, so you can connect it to your own account and ride again.
- Human supportA person checks your case
- Fast: 1-4 business daysStandard: 7-14 business days
- Secure paymentHandled by Stripe
No fix, no fee
On Standard, you only pay after a successful unbind.
1-4 business days
With Fast. Standard takes 7-14 business days.
Keep your original hardware
No controller replacement and no parts changed.
21-day guarantee
Not done within 21 days of complete details? See our refund policy for the terms.
How it works
Four steps, no surprises
You always know where your request stands and what happens next.
Send us your VIN
Your scooter's VIN or serial, the model, and an email we can reach you at. Takes a minute.
Confirm by email
We email you a link to review the request and accept the terms. Nothing starts until you confirm.
We handle the unbind
Our team works the case with the manufacturer and keeps you posted. Usually 7-14 business days.
Choose when to pay
Standard sends a Stripe link after success. Fast is optional and paid upfront for priority handling, with a full refund if we cannot complete it.
What we handle
- Verifying the VIN and the current account binding
- Running the unbind request with the required identifiers
- Email updates at every stage of the process
- Confirmation once the scooter is ready to bind in your NIU app
What we need from you
- Your VIN or serial number (15-16 characters)
- The scooter model
- An email address you actually check
- A short note on the situation, e.g. bought used, seller unreachable
Not sure where to find your VIN? Here’s how to find it.
Pricing
Clear pricing, two ways to start
Your price depends on the model. Standard is pay-later; Fast is paid upfront and typically takes 1-4 business days.
Standard
Pay after your scooter is unbound.
$89 for moped & motorcycle models
- Nothing charged upfront, ever
- Secure Stripe link only after it works
- 7-14 business days typical turnaround
- 21-day guarantee: not done, nothing owed
- Email updates at every milestone
Fast
Jump the queue with priority handling.
added to your model's fee, paid upfront
- 1-4 business days typical turnaround
- Front of the queue from day one
- More frequent follow-ups on your case
- Same 21-day guarantee
- Full refund if we cannot complete it
- Upgrade later from your request page
Kick scooters are $39. Moped and motorcycle models (MQi, NQi, UQi, RQi, GOVA and similar) are $89, because they take a more involved process. Your exact price appears as soon as you enter your model.
Why riders trust us
Straightforward service, no fine print
Your data stays minimal
We collect what the unbind and support process needs, restrict access, and never sell your personal data.
A person owns your case
Automation keeps requests moving, while a specialist reviews exceptions and answers your questions.
You are never left guessing
Updates land at each milestone: confirmed, processing, unbound, paid. Ask for a status check anytime.
FAQ
Questions riders actually ask
If yours is not here, email us and a person will answer.
Still unsure? Email [email protected] and we reply within about two hours, 09:00-21:00 CET.
Ready to ride your own scooter?
Send us your VIN and we’ll take it from there. Nothing to pay upfront when you choose Standard.
Start unbinding from $39